​These Terms & Conditions (“Terms”) govern all access to and use of the Wellcome Care (“Company,” “we,” “our,” “us”) website, including any contact forms, appointment inquiry forms, or digital tools (collectively, the “Site”). By accessing or using the Site, you (“User”) agree to these Terms. If you do not agree, you must discontinue use immediately.
 

1. No Medical Advice; No Provider–Patient Relationship

1.1 Informational Use Only.
The Site is provided for general informational and administrative purposes. Nothing on the Site constitutes medical advice, medical diagnosis, medical treatment, or clinical guidance.

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1.2 No Relationship Created.
Use of the Site—including submitting forms, messages, or inquiries—does not create a doctor–patient relationship or any obligation for us to provide medical services.

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1.3 Not for Emergencies.
The Site must not be used for urgent or emergency matters. In an emergency, call 911 or go to the nearest emergency room.

2. User Responsibilities

2.1 Do Not Submit Protected Health Information (PHI).
Users must not submit medical history, symptoms, diagnoses, medications, or any sensitive personal health information.

 

2.2 Accuracy.
Users are responsible for providing accurate information through the Site.

 

2.3 Prohibited Use.
Users may not interfere with the Site, attempt unauthorized access, or use the Site for unlawful purposes.

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3. Permitted Use of Submitted Information

3.1 Administrative Use.
Information submitted via the Site (such as name, email, phone, service requested, visit preference, and general message) may be used solely for:

• Responding to your inquiry

• Contacting you

• Scheduling

• Administrative follow-up

• Improving Site functionality

 

3.2 Not HIPAA-Regulated Information.
Because Users are instructed not to submit PHI, all information submitted through the Site is considered non-medical, administrative data, not subject to HIPAA protections.

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4. Security and Assumption of Risk

4.1 Reasonable Efforts.
We implement reasonable safeguards to protect information submitted through the Site.

 

4.2 No Guarantee.
We cannot guarantee absolute security. By using the Site, you acknowledge and accept the risk of:

• Unauthorized access

• Data breaches

• Malware or hacking

• Interception of transmissions

• Compromise of your device or network

 

4.3 Limitation of Liability.
To the fullest extent permitted by law, Wellcome Care is not liable for any damages related to:

• Unauthorized access or disclosure

• Data loss or alteration

• Breaches caused by third parties

• User negligence or compromised devices/network

 

5. Intellectual Property

All content on the Site—including logos, branding, images, text, graphics, and layout—is the exclusive property of Wellcome Care and may not be copied, reproduced, or distributed without written permission.

 

6. Third-Party Links

We may provide links to third-party websites for convenience. Wellcome Care is not responsible for their content, practices, or policies.

 

7. Disclaimer of Warranties

The Site is provided “AS IS”, without warranty, express or implied. We do not guarantee:

• Accuracy

• Completeness

• Availability

• Fitness for a particular purpose

• Non-infringement

 

8. Indemnification

By using the Site, you agree to defend, indemnify, and hold harmless Wellcome Care and its owners, employees, contractors, and agents from any claims, damages, losses, liabilities, or expenses arising out of:

• Your use of the Site

• Your submission of information

• Your violation of these Terms

• Any unauthorized access associated with your device, network, or behavior

 

9. Governing Law

These Terms are governed by the laws of the State of New York. Any disputes shall be brought exclusively in state or federal courts located in New York.

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10. Modifications

We may update these Terms at any time without notice. Continued use of the Site constitutes acceptance of any modifications.

 

11. Acceptance

By using the Site or clicking “I Agree,” you affirm that you have read, understood, and consent to these Terms.


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